Do you purchase or sell goods online? If so this clip from Channel 4′s recent Dispatches programme may make you rather angry.
As someone who has worked in and around mail order for sometime I’ve always joked that packages sometimes look like they’ve been kicked to their destination. Obviously its a mindless few who tarnish these companies reputations but its pretty depressing to see goods being treated this way.
They are not perfect angels themselves, but the news that the Royal Mail is to be sold is also depressing. Customer service is likely to be a very busy role to be in come 2014.